Do you have a passion for excellence in customer service? We are seeking a Team Leader for our Customer Focus team to manage and lead customer focus improvement initiatives across Council. Your highly developed strategic, analytical and problem solving skills will assist you to identify customer focus issues and develop solutions to help Council better meet its customers needs.

This role will influence stakeholders at all levels and will provide you with a great opportunity to network and develop your career.

As the Customer Focus Team Leader, you will be responsible for developing strategies, improving processes and leading cultural change to transform Council\'s customer service delivery.

This will involve:

• leading and managing the Customer Focus team
• leading the development and implementation of whole of Council customer focus solutions
• leading and supporting the Council work units to help achieve customer focus in their planning and service delivery
• leading and managing the preparation and implementation of a comprehensive cultural change strategy
• providing strategic advice and develop recommendations for the branch manager and other senior executives across Council
• overseeing customer focus programs and projects across Council.

This is an excellent career opportunity to lead a dynamic team to transform the customer experience across a range of channels. Your career will have demonstrated experience in creating a customer focused culture in a diverse and complex organisation, project and change management and current knowledge of customer service trends, innovations and technologies.

You must be outcomes and team driven and have the ability to lead employees to excellence in service delivery within a customer focused environment.

In return for your expertise, you will receive:

• the opportunity to work on critical projects and directly impact how people deliver service
• job security and flexibility to help plan your future
• the chance to add value to your community
• access to free gym and wellness centre

Working in Council means delivering excellent
customer service to the people of Brisbane.

How to apply: Click on the \'Apply\' button below to complete your online application. Please upload your current resume that demonstrates how you meet the requirements of this role.

Position description:  20100723_B8__Customer_Focus_Team_Leader_RS.doc

Information kit:  20100727_B8_Customer_Focus_Team_Leader_IK.doc

More information: Phone Monika Millwood on 07 3403 9254

Remuneration stated is for full-time positions.

2010 Australian Employer of the Year
(Career Development Association of Australia)